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AST HeatingEST · 2014 · SC482919
02The preparation

Before the engineer
rings the bell.

Tick off ten small items. The list takes about ten minutes and saves the kind of return visit nobody wants to pay for.

A · PRE-ENGINEER CHECKLIST0/10 ready
B · MESSAGE FOR ENGINEERedit · copy

A message you can send.

Edit the bracketed bits before you send. The list above gets pulled in as you tick off items.

68 words
02·BWhy this helps

Most return visits
are about details
nobody had ready.

A detail of a thermostatic radiator valve on a cream wall

What engineers usually ask

  • — Model, age, last service date.
  • — Boiler pressure reading (photograph).
  • — Exact room, exact symptom, exact time.
  • — Anything you've already tried.

What this list protects against

  • — Paying for a second call-out.
  • — Being quoted for parts they can't confirm.
  • — Missing the visit for a detail you didn't know.
  • — Forgetting what you tried at 11pm on Sunday.